Trusted advisor, owning the design and production of services with International scope that lead to the achievement of set goals by senior leadership teams.
Always seeking for the next step to establish a true world class customer service, within budget, set timelines and above customer’s expectation.
Key focus areas:
Customer experience & satisfaction,
Retail Service Delivery & Support,
Service strategy & design,
Continuous Service Improvements (CSI),
Digital Transformation & Innovation,
Senior IT Service Professional, with extensive experience within an enterprise global organisation, managing IT Services across the EMEA region. Customer focused with a proven track record for developing and leading people, partners and processes in the delivery of high quality IT services, creating value through effective relationships, management, planning and innovation.