Who thinks of people? I do. I think about them all the time – because if we forget about people in this digital age, a super-important component of service is lost.
We build the cleverest journey, the funkiest website and the most entertaining app… but if we’d build it without thinking of the user, nobody will know its greatness. That’s why I believe the triangle of digital, data and human is the cornerstone to future success of all modern companies.
Previously I’ve worked for KLM and bol.com, always balancing on the axis of customer engagement and digital.
I’m now using all that experience at citizenM – a hotel company that disrupted the traditional hospitality model by viewing technology and genuine care as equal in importance.
Sounds like me. Thus I try and help citizenM on its journey to become the brand of choice for any modern traveler.
All Sessions by Casper Overbeek
DAY 2: CIODAY
15:55 - 16:05
CIODAY is a megalopolis of people, ideas and frenetic energy. The largest gathering of CIOs in Europe.
ICT Media is the organizer of CIODAY and several other CIO/CDO events and publisher of CIO Magazine.
News, backgrounds, and opinion for decision makers on IT and digitalization.
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